Online Security Enhancement: Your Security is our Priority

We're taking on-line security to a higher level! Introducing CUSecure.

Your online account is protected with a higher level of security. CU Connect Home Banking security enhancements will better protect you from online theft and fraud, provide you with more peace of mind when banking online, and will help minimize the risk of falling victim to a "spoofed" website.

How It Works:

You will complete a simple, one-time enrollment process the first time you log into the enhanced system.

1. You'll select a picture from an online library of images; the image will be displayed to you on future CU Connect log ins. The image is known only to you and the credit union.
2. You'll enter a word or phrase that will be displayed along with your image when you login. The text phrase is known only to you and the credit union.
3. You'll select three "Challenge Questions" and provide the answers to those questions.

Logging into CUConnect

After enrollment, when you log into CU Connect, you'll enter your user id  (your account number). Then, we'll show you the picture and text phrase you selected. If the image and phrase shown to you are correct, you'll continue with the login and enter your password. This is your assurance that you are logging into the legitimate First Alliance website, since no one else knows your images and text phrase-only you and us.

Please remember that your username and password will not change.

Challenge Questions

Challenge questions will only be displayed if you log into CU Connect from a different computer than you used when you enrolled. If we don't recognize the computer, we will double check that it is really you. This is another layer of security designed to protect your account from unauthorized access if your account information is stolen, and help us identify you when you are logging into CU Connect from an unknown computer. You'll have the opportunity to "register" computers you regularly use to access your online account. Once you successfully answer the question, we'll show you your picture and phrase.

CU Secure will not require you to have any additional hardware or software for your computer. All of the identification and validation takes place behind the scenes-creating a silent but secure login.

Click here to see the sign-in process using CUSecure from your home or office computer.

Click here to see the sign-in process using CU Secure for the first time from a new computer.

Frequently Asked Questions

Why are you making these changes?
CU Secure will offer you added safety by helping ensure that only you can access your credit union account.

What is CU Secure?
You have always authenticated yourself to CU Connect when you log in with your User ID and password. Soon, we'll also authenticate ourselves to you. You will know with certainty that you are visiting FACU's CU Connect site because you will be presented with your picture and text phrase everytime you log on.

Why is First Alliance introducing this feature?
First Alliance has never been successfully hacked, and no members have been phished. But, phishing is the fastest growing crime in the country. To ensure we proactively keep our members safe and secure, we will be implementing CU Secure.

Why do I need a picture and text image to log on?
Fraudsters attempt to trick people into giving up their personal information, such as passwords and account numbers, by creating fake websites that look a lot like the real website. This is called phishing. Your CU Secure image and text phrase are a simple countermeasure to these attacks, as well as protection against other forms of identity fraud.

How will the site be more secure?
CU Secure will protect you from accidentally revealing your user ID and password to a fake site. In addition, if someone does somehow get your user ID and password, he will still not be able to access your account because he is not at your registered computer.

What happens if my password is stolen? How will you keep someone from accessing my account?
When someone tries to login using your stolen user ID and password, we will recognize that they are logging on from a different computer, and we will ask them a secret question. Since only you know the answers to your secret questions, they will not be able to give a correct answer, They will not be able to login.