With the number of confirmed cases of COVID-19 in Olmsted County, and the surrounding area, growing daily, schools moving to distance learning again, and the recent Rochester City mask mandates, you may be feeling the need to begin the recommended practice of social distancing to protect your health and safety once again.
At First Alliance Credit Union our top priority is to protect our members, our staff, and the community as a whole. We have taken many precautions already to keep our team and members safe, including keep our employees masked, encouraging employees to work remotely when possible, and limiting in-person interactions between staff whenever possible.
However during emergency situations, like a pandemic, it is important for you to know your options for managing your money and working with our staff without needing to visit one of our branches. We have many options for you to successful manage your money and meet your financial goals.
Online Banking
Our online banking platform is robust and packed with features you can use to manage your money from your home, anytime of the day!
- Review accounts balances and transaction history
- Internal account and external account transfers
- Make personal payments with Bill Pay and Zelle(R)
- Make First Alliance loan and credit card payments
- Access your monthly statements with eStatements
- Access accounts you are a joint owner on with one login
- Open a secondary savings or checking account
- Monitor your credit score and manage your budget
- Send secure emails to our staff about your account
If you're not enrolled in Online Banking, we strongly encourage you to do so. It takes less than ten minutes! However, if you live on your iPad or smartphone over a desktop, you might want to try our Mobile Banking app.
Mobile Banking App
Our free mobile banking app is available for download through both the Apple App Store and the Google Play Store, and is packed full of easy to use features.
- Review account balances and most recent transactions
- Make transfers between your accounts
- Deposit a check with free remote deposit
- Manage your First Alliance credit and debit cards
- Make personal payments with Bill Pay and Zelle(R)
- Make First Alliance loan and credit card payments
- Secure live chat messaging
- Monitor your credit score for free
- Make and manage a budget
If you already have a First Alliance Online Banking account, you can use your login credentials to login to the app. If you don't have an Online Banking login already you'll be prompted to create one through the app. Once you've downloaded the app and logged in for the first time you can enable Touch ID and facial recognition for future logins.
You can watch tutorial videos in our resource center to learn more about all the features and benefits of both online and mobile banking.
Debit Cards and Digital Wallets
Our debit cards can be instantly issued to you at a branch or can be mailed to your home. Once you have a First Alliance debt card (or credit card) you can easily upload your card into the Apple Pay, Google Pay, or Android Pay digital wallets. This allows you the option for contactless payments while shopping at physical locations to avoid the need to touch keypads at checkout. Your debit card can be use to make any online or over-the-phone purchases you need as well. Your First Alliance debit card is free to you as a member of the credit union, if you don't have one yet give us a call today.
Advisor Supported Kiosks
The Advisor Supported Kiosks in the drive up lanes (and lobbies) at each of our branches do more than dispense twenties. Our innovative Kiosks also allow you to complete many self-service transactions, plus provide the support of a human at the press of a button.
- Withdraw cash in bills of $1, $5, $20, or $100
- Deposit up to 50 checks at one time
- Deposit up to 50 bills of cash at one time
- Make deposits and even get cash back from the deposit
- Make a cash withdrawal up to $500
- Get a cash advance with credit card if you know your PIN number
- Transfer money between your accounts
- Review account balances
- Make loan and credit card payments
- Live secure video calls with an Advisor for your questions
Our Advisor Supported Kiosk in the drive-ups are accessible 24/7/365! All you need is your First Alliance debit card or be enrolled in Palm ID to get started.
Applying for Loans
While we love sitting down with our members, you can apply for any First Alliance Credit Union loan using our online loan application. Completing an online loan application takes less than ten minutes.
When you apply online, our lending team quickly reviews your application and contacts you over the phone and via email with your approval status, usually within the same day.
Working With Our Staff
Our staff loves helping our members face to face, but there are actually many ways to communicate with us that don't require a branch visit.
- Call us at 507-288-0330 - Monday - Friday from 7:30am to 6:00pm and Saturday's 8:00am to 1:00pm
- Email us at hello@firstalliancecu.com, we will reply within 24 business hours (but usually faster than that!)
- Live chat via secure messages in Online Banking
- Filling out a contact form, we'll call or email you back
No matter how you choose to talk with our team, we promise to give you the same exceptional service you receive when walking into a branch.
First Alliance Credit Union Offers Many Options to Manage Your Money Without Visiting a Branch
We strive to provide you with the tools and resources you need to manage your money with confidence, if your struggling with your financial well-being due to COVID-19, please do not hesitate to contact us.
While the recent local developments around the coronavirus pandemic are what prompted us to write this post, these options for accessing your accounts and working with our staff are available year-round and we encourage you to use them anytime.
Just remember, if you choose to visit our branches in-person, a mask is required. This will help us keep our staff healthy and our doors open to serve you however you choose to work with us.
