If you see an unexplained transaction on your debit card or credit card statement, what should you do? If you don't know, don't feel bad. A lot of people don't know what steps they need to take if an unknown charge appears on their account.
Fortunately, there are ways to discover whether a charge on your account was authorized or not, and even dispute any unauthorized changes to your account.
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Secondly, not every unexplained transaction signifies a stolen identity. More often than not we see kids who have made purchases online without their parents knowledge or many time people forget to cancel subscriptions after a free trial. If you even remotely suspect that you have fraud on your credit card or debt card, however, it's imperative that you contact your financial institution right away so that they can help you resolve those issues as quickly as possible. You may need to be issued a new card.
If you have a charge to dispute from Amazon their toll free number is (888) 280-4331 and their customer support team is (866) 216-1072. Amazon's customer support is amazing and should be able to resolve your issue relatively quickly.
You will need to call their customer service number, (888) 265-6650
You will need to call their customer service number (866) 579-7172 or you can live chat with them from their website.
There are several options for contacting the support team at Apple regarding iTunes charges:
Submit an Online Request: https://getsupport.apple.com/
Live Chat can also be initiated from the link above
Google Play has a link for you to use to request a refund for accidental and unauthorized charges that are not fraud. Follow the instructions below.
If you have multiple refund requests, repeat these steps for each thing you bought. All Google Play purchases will appear on your statement under the following names:
If the charge in question isn't in one of these formats, it didn't come from Google Play.
If you discover an unauthorized charge on your account, you need to notify the merchant as soon as you discover it. If too much time passes you may lose your opportunity to dispute the charges. If you suspect fraud or a stolen identity, you should also contact your financial institution as well.
You can also get additional help watching over your accounts by becoming a member of First Alliance Credit Union. The My Cards feature of our mobile app will alert you whenever your credit or debit card is used, and you even limit what types of businesses can use your care, the dollar amount of purchases on your cards and the geographical area in which your card can be used. You can also sign up for our free Fraud Alert Text Message service that sends you a text message if there has been any suspicious activity on your debit card, as well as purchase enhanced identity theft protection through our partners at LegalShield to even further reduce the risk that unauthorized charges will be made to your account.