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First Alliance Credit Union's Response to COVID-19

First Alliance Credit Union

First Alliance Credit Union About The Author

Mar 17, 2020 11:43:24 AM

We are closely following the developments of COVID-19 (coronavirus) both locally and nationally. We are committed to proactively managing this developing situation for the health and safety of our members, our staff, and community as a whole.

As the virus continues to spread within Minnesota, our Pandemic Response team at First Alliance Credit Union is meeting daily to address the most recent updates and has already implemented several precautionary procedures, including:

  • Temporarily closing our lobbies to the public
  • Enhanced cleaning procedures within our branches and drive-ups
  • Limiting travel of staff between branches & cancelling all corporate travel
  • Using technology to avoid in-person meetings whenever possible
  • Separating staff from key support departments to different branches
  • Enacting a self-quarantine for staff who have recently traveled
  • Accommodating work from home options for staff
  • Reviewing PTO needs of staff due to impact from the coronavirus
  • Postponing our 87th Annual Meeting (more details on this below)  

If you have any questions about how we are responding to COVID-19 please do not hesitate to call or email us. We will be happy to share more details about the measures we are taking to protect you and our staff.

WHAT TO DO IF YOU'RE CONCERNED ABOUT YOUR FINANCES DUE TO COVID-19

We understand that due to the social distancing recommendations from Olmsted County Public Health, Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO), many local organizations are limiting hours, temporarily closing, or experiencing a decline in business, which in turn directly impacts our member's ability to successfully manage their fiances

Therefore, if you have any concerns about your loans or account at First Alliance Credit Union due to the impact of COVID-19 please call or email our team immediately. We are committed to helping you maintain your financial well-being during this pandemic.

WORKING WITH US AT A DISTANCE DUE TO COVID-19

We understand that while we must take precautions to keep our members, staff, and the community safe, life must still move forward. To help reduce the potential spread of the coronavirus, we would encourage you to take advantage of your options for managing your finances digitally instead of visiting a branch whenever possible, including:

  • Online Banking - our online banking platform is robust and packed with features you can use to make loan payments, transfer money, and keep track of your spending. It takes less than 5 minutes to enroll. Watch the tutorial in our resource center.
  • Mobile Banking App - Our free mobile banking app is available for download through both the Apple App Store and the Google Play Store, and offers free features such as mobile check deposit, money transfer, and Zelle(R) payments.
  • Use an ATM - Our ATMs are accessible 24/7/365. Our branches all have ATMs in the drive-ups. These allow you to make withdrawals, as well as deposit cash and checks, and check your account balances. You can also use any Money Pass ATM in the country for free as our member. 
  • Use the Drive-Up - You can complete almost any financial transaction you would normally complete in the lobby through the drive up lanes at our branches. They are open longer hours than our lobbies for your convenience.
  • Applying for Loans - Completing an online loan application takes less than ten minutes. When you apply online, our lending team quickly reviews your application and contacts you over the phone and via email with your approval status, usually within the same day. It's mobile friendly too!
  • Working With Our Staff - Our staff loves helping you face to face, but there are actually many ways to communicate with us that don't require a branch visit: call us, email us, and send us a secure message from within Online Banking

No matter how you choose to work with us, we promise to give you the same exceptional service you receive when walking into a branch.

87TH ANNUAL MEETING POSTPONED DUE TO COVID-19

As mentioned above, in accordance with the recommendations from Governor Tim Walz, and local and national health organizations, we will be postponing our 87th Annual Meeting.

As COVID-19 is still a developing situation we do not have a new date planned at this time. We apologize to those members who have already made plans to attend, we will be announcing a new date in the coming weeks. Thank you for your understanding, if you have any questions or concerns about the Annual Meeting please do not hesitate to call or email us.

CONTINUED COMMUNICATION ABOUT COVID-19

Your health, safety, and welfare are our highest priority, we continue to follow the latest health and safety recommendations and will be continuously monitoring the developments of this pandemic, especially in Minnesota.

We will continue to share more information via email, website, and social media about our response to COVID-19 and any impacts it may have to you in the coming days and weeks as the situation continues to develop.

In the meantime, we encourage anyone who has experienced a fever, cough, or shortness of breath within the last 48 hours to stay home and call your physician immediately. To keep yourself and our community safe it will be important to keep your hands clean and keep travel to a minimum. 

We appreciate your understanding and flexibility during COVID-19. If you have any questions please do not hesitate to call us at 507-288-0330. Stay safe and healthy.