Everything we do is done with the very best of intentions and in the interest of our members and employees. The coronavirus pandemic has affected everyone of us in our community and it’s a public health crisis that requires collective action.
First Alliance Credit Union wants to do our best to help prevent the spread of the virus, as laid out in our email to you earlier this week. Our pandemic preparedness team has been monitoring the guidance from the CDC and state and local health organizations and are working diligently to adhere to their recommendations for preventative measures.
Therefore, effective Wednesday, March 18th, 2020, all First Alliance Credit Union branch lobbies will be CLOSED but our drive-ups and call center will remain open with extended hours until further notice.
OUR EXTENDED DRIVE-UP & CALL CENTER HOURS ARE:
320 Alliance Place NE Rochester, MN 55906
|501 16th Street SE Rochester, MN 55904||1011 Tompkins Drive NE Byron, MN 55920|
|M - F: 7:30 AM - 6:00 PM||M - F: 7:30 AM - 6:00 PM||M - F: 7:30 AM - 6:00 PM|
|Sat: 8:00 AM to 1:00 PM||Sat: 8:00 AM - 1:00 PM||Sat: 9:00 AM to 1:00 PM|
We sincerely apologize for the inconvenience to your normal routines and we look forward to seeing our members in person very soon. In the meantime, we assure you that you will still have complete access to your accounts at First Alliance Credit Union.
We have provided a wide variety of alternative options for working with us while our lobbies are closed. Please take time to read this email to understand your best options for managing your accounts and loans at First Alliance Credit Union.
COMPLETING TRANSACTIONS AT THE DRIVE-UPS
We understand you may have concerns about your ability to manage your finances with the closure of our branch lobbies. We want to assure you we can quickly and conveniently process the financial transaction you need through our drive up, including but not limited to:
- Making deposits and withdrawals
- Cashing a check
- Issuing temporary checks
- Making loan and credit card payments
- Issuing debit cards and resetting debit card PINs
- Funds transfers between your accounts
- Funds transfers to other organizations
- General questions and inquires about your account and loans
Unfortunately, due to our lobby closure access to services such as safe deposit boxes, notaries, medallion stamps, and loose coin exchange will be by limited appointments only. Please call or email us to request an appointment for these select services.
OTHER OPTIONS FOR MANAGING YOUR MONEY
While we are more than happy to help you with your transactions through our drive up, we would also like to encourage you to take advantage of your options for managing your finances digitally instead of visiting a branch, including:
- Online Banking - our online banking platform is robust and packed with features you can use to make loan payments, transfer money, and keep track of your spending. You can also send us secure messages about your account. It takes less than 5 minutes to enroll. Watch the tutorial in our resource center for all the features available to you.
- Mobile Banking App - Our free mobile banking app is available for download through both the Apple App Store and the Google Play Store, and offers many features such as mobile check deposit, money transfers, and Zelle(R) payments. Watch the tutorials in our resource center for a look at all the features available to you.
- Use an ATM - Our ATMs are accessible 24/7/365. Our branches all have ATMs in the drive-ups. These allow you to make withdrawals, as well as deposit cash and checks, and check your account balances. You can also use any Money Pass ATM in the country for free as our member.
- Call Us - Our friendly call center team is available to answer questions about your account, process loan applications, and even assist your with some transactions.
OPTIONS FOR APPLYING FOR LOANS
We understand that part of managing your finances successfully can often include the need for loans. While you will not be able to meet with our Lending Advisors in-person while our lobbies are closed, there are two options for starting the loan application process:
This is your BEST option for applying for a loan while our lobbies are closed. Most applications take less than ten minutes to complete and you'll receive a call from our lending team with your approval status the same day in most cases.
There are several easy ways to access our online loan application:
- On the homepage of our website
- Within your Online Banking account
- Within your Mobile Banking app
- And by clicking right here
If you do not have reliable internet access or your prefer to speak with a Lending Advisor directly, we can also process your loan application over the phone. Simply call our main phone line at 507-288-0330 and we will quickly connect you to an available Lending Advisor.
For Existing Applications and Loan Appointments:
If you have a loan application in progress our Lending Team will be contacting you over the phone and by email going forward.
If you had an upcoming appointment with one of our Lending Advisors, they will be reaching out to you soon. They will be continuing to work with you by phone and email to answer your questions and assist your with meeting your financial goals without delay.
You are of course welcome to call or email us with any questions of concerns in the meantime.
OPTIONS FOR OPENING ACCOUNTS
While you will not be able to meet with our Member Advisors to open accounts during our lobby closure there are three convenient options for getting the process started:
Online Account Opening:
If you are looking to add a secondary savings or open a checking account to an existing membership, you can do that quickly within Online Banking by clicking the "Open an Account" link under the Services section of you accounts page.
Send Us A Secure Message:
If you're looking to open other accounts such as a Certificate of Deposit or Money Market, then use the secure messaging feature within Online Banking to request the new account. We are able to quickly open and fund accounts for you.
If you do not have online banking access or you prefer to speak with a Member Advisor directly, we can also process your account request over the phone, simply call our main phone line at 507-288-0330 and we will quickly connect you to an available Member Advisor.
For Existing Appointments:
If you had an upcoming appointment with one of our Member Advisors, they will be reaching out to you soon. They will be continuing to work with you by phone and email to answer your questions and assist your with meeting your financial goals without delay.
You are of course welcome to call us or emails us with any questions or concerns in the meantime.
OUR CONTINUED COMMUNICATION ABOUT COVID-19
Your health, safety, and welfare are our highest priority. We continue to follow the latest healthy and safety recommendations and will be continuously monitoring the developments of this pandemic, especially in Minnesota.
We will continue to share more information about our response to COVID-19 and any impact it may have on you via email, our website, and social media as the situation continues to develop.
Again, we apologize for any inconvenience the closure of our lobbies causes. We appreciate your understanding and flexibility during COVID-19. We look forward to serving your financial needs through our drive-ups, online, and over the phone in the weeks ahead. If you have any questions please so not hesitate to call us at 507-288-0330. Stay safe and healthy.