Earlier this year, we announced a construction project at our 320 Alliance Place NE Rochester location to rectify water damage to the building’s foundation. As the project has advanced, we uncovered significant damage to the entryway and the drive-thru walls. With winter approaching, concerns have arisen about the structural integrity of the building.
Therefore, taking every precaution possible, the credit union board of directors and executive leadership team have made the decision to prioritize our staff and our member’s safety by closing the NE Rochester branch effective Wednesday, October 18th, 2023.
It is unclear at this time when we will be able to re-open the NE Rochester location. Please know that we are committed to serving all our members in NE Rochester and we will share important updates about the branch as they become available.
WHAT DOES THIS MEAN FOR OUR MEMBERS:
We understand this news comes as a surprise. We greatly appreciate your patience and understanding as we work to find a solution for our 320 Alliance Place NE location. Our team members are here to support you and answer any questions you may have. Rest assured that our goal is to maintain the high-quality member experience you have come to expect from First Alliance Credit Union.
Account Access:
There will be no access to the lobby or the drive-up Kiosks at the NE Rochester branch. If you need to access your accounts at a branch location, please visit one of our other locations:
501 16th Street SE Rochester MN 59904 (Near County Fairgrounds)
o Monday – Friday: 9:00am to 5:00pm
o Saturday: 9:00am to Noon – beginning October 21, 2023
2483 Commerce Drive NW Rochester MN 55901 (Near Costco)
o Monday – Friday: 8:00am to 5:00pm
o Saturday: 9:00am to Noon
We also have locations in Byron, Stewartville, and Lake City! You can also access your accounts for free via online and mobile banking or through any ATM in Money Pass Network (i.e. most Kwik Trips ATMs).
We know you enjoy working with our current NE Rochester branch team members, they will be relocated to our other two Rochester locations and are still available to support you and financial goals.
Appointment Scheduling:
If you have an existing appointment scheduled with a team member at our NE Rochester branch, the team member you have scheduled the meeting with will be contacting you directly to coordinate a new meeting location or you can contact us at 507-288-0330 to reschedule.
If you are looking to book an appointment going forward you will no longer be able to schedule at our NE Rochester branch. Our current NE Rochester branch team members will be relocated to our other Rochester locations, if you have a specific team member you prefer to work with please call us at 507-288-0330 to book an appointment at their updated branch location.
Safe Deposit Box Access:
If you have a safe deposit box at our NE Rochester branch, please contact Sunny Ahmed, Branch Lead, at 507-281-7623 or schedule an appointment to coordinate the relocation of your possessions to one of our other safe deposit box locations as soon as possible.
More Questions?
If you have any additional questions or concerns regarding this announcement, please do not hesitate to contact us at 507-288-0330. We apologize for the inconvenience of this sudden closure and please know we remain committed to serving our members in NE Rochester. Please use the button below to send our team any questions you have.
