There has been a lot of media coverage lately regarding a national coin shortage in our country and yes, it is true. There is also quite a bit of misinformation about what this actually means for you, our member.
Since we've received a lot of member questions about how this affects First Alliance Credit Union, we put together FAQs about withdrawing and depositing coins at our locations.
Q: Can I Still Get Coins at First Alliance?
Yes. We have plenty of coins available for our members. If you need a roll of quarters for laundry, we have that. Simply visit the drive-ups of our SE Rochester, NE Rochester, or Byron branches during normal drive-up hours to request the coins you'd like to withdraw.
Q: What If I Need More Coin Than a Few Rolls of Quarters?
If you need more than 4 rolls of coin, we ask that you contact us first and let us know how much coin you're planning to withdraw. We will do our best to provide you the coins you need in a timely manner.
Q: Can I Make an Appointment to Use the Coin Machine?
No. In order to assist all members as efficiently and safely as possible, lobby appointments are currently reserved for opening new memberships, accounts, and loans only. However, our new NW Rochester location has a coin machine available for use during open lobby hours, Monday through Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to Noon.
Q: What Are My Options for Depositing My Coins?
Your options for depositing your coins varies based upon the branch you're planning to visit to make a coin deposit:
2483 Commerce Drive NW Rochester:
The lobby is open for walk-ins and the coin machine is available to use at this location during normal lobby hours, Monday through Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to Noon.
501 16th Street SE Rochester:
The lobby is not open for walk-ins but we CAN accept smaller amounts of coin for deposit through the first drive-up lane (the lane closest to the building) at this location. Simply pull up to the first drive-up lane as normal and we will assist you with your coin deposit. Loose coins will not be accepted in the drive-up, the coins should be in a container no larger than 6 inches wide by 6 inches long by 5 inches tall, and must weigh less than 10 pounds. If you need to make a deposit larger than will fit into the described container please let us know when you arrive in the drive-up. Our team will provide you with additional instructions for making a larger coin deposit.
320 Alliance Place NE Rochester:
The lobby is not open for walk-ins and coins cannot not be sent through the drive-up tubes at this location. If you need to use this location for your coin deposit please come to the drive-up as normal and let us know your needs, DO NOT send loose coins through the drive-up tubes. Our team will provide you with additional directions on how to make your coin deposits.
1011 Tompkins Drive NE Byron:
The lobby is not open for appointment or walk-ins and coins cannot not be sent through the drive-up tubes at this location. If you need to use this location for your coin deposit please come to the drive-up as normal and let us know your needs, DO NOT send loose coins through the drive-up tubes. Our team will provide you with additional directions on how to make your coin deposits.
Thank you for your patience and understanding as we work through our new way of serving all our members as safely as possible. If you have any questions or concerns, please do not hesitate to contact us.