On October 18th, 2023 we had to unexpectedly close our 320 Alliance Place NE Rochester branch due to concerns over the building’s structural integrity, which was uncovered during planned repairs. Since this announcement our leadership team and board of directors have been diligently considering options for our NE Rochester branch.
We take our role as stewards of your money seriously and we must effectively manage the credit union’s resources. Unfortunately, the cost to repair the structural damage to the building is significant and we have made the difficult decision to demolish the building and list the property for sale to minimize the financial impact to the credit union.
We understand this is a continued inconvenience to those members who are loyal to our NE Rochester branch and we want you to know this decision was not made lightly. We remain committed to serving members in NE Rochester and are working with experts to determine the best solution moving forward. We will continue to keep you updated over the coming months as information becomes available.
Hear the news from our President/CEO
In the meantime, please continue to visit our two other Rochester locations 501 16th Street SE Rochester MN 55904 (near the Olmsted County Fair Grounds) and 2483 Commerce Drive NW Rochester MN 55901 (near Costco). Additionally, our team remains accessible through our main number at 507-288-0330, and your accounts are accessible 24/7 via our robust online banking platform and mobile app.
Thank you for your patience and understanding during this transitional period. If you have any questions or concerns, please feel free to call us at 507-288-0330. We appreciate your continued membership at First Alliance Credit Union.
Frequently Asked Questions
Q: Why is the 37th Street branch being demolished and not repaired?
A: As the construction project aimed at repairing water damage to the foundation of our 320 Alliance Place NE Rochester location advanced, we uncovered significant damage to the entryway and the drive-thru walls. Unfortunately, the cost to repair the structural damage to the building is significant, to minimize the financial impact to the credit union, the best solution is to demolish the building.
Q: Why are you selling the property?
A: We take our role as stewards of your money seriously and we must effectively manage the credit union’s resources. Demolishing the building also comes at a large cost. After extensive consideration it became clear that selling the land is the best solution to minimize the financial impact to the credit union.
Q: When will you open a new branch in NE Rochester?
A: We have not finalized plans for when or where another credit union location in NE Rochester may be. We are working with experts to help us determine how we can best meet the needs of our members who were loyal to our prior location, now and in the future.
Q: Where can I go to conduct my business with the credit union now?
A: We encourage you to visit one of our two conveniently located Rochester locations:
- 501 16th Street SE Rochester MN 59904 (Near County Fairgrounds)
- Monday – Friday: 9:00am to 5:00pm
- Saturday: 9:00am to Noon
- Drive Up: 24/7
- 2483 Commerce Drive NW Rochester MN 55901 (Near Costco)
- Monday – Friday: 8:00am to 5:00pm
- Saturday: 9:00am to Noon
- Drive Up: 24/7
- We also have locations in Byron, Stewartville, and Lake City
You can also access and manage your accounts for free via online and mobile banking.
Q: Where are the staff I enjoyed working with at the NE Rochester branch?
A: All team members have been relocated to one of our other two Rochester locations, in SE Rochester and NW Rochester, and will continue to be available to help you meet your financial goals. If you are looking to meet or speak with a specific team member, please call us at 507-288-0330.
Q: Where can I now find RoundTable Wealth Partners?
A: Our friends, Bob and Randy, at RoundTable Wealth Partners have to a new location in NW Rochester: 3425 40th Ave NW, Suite 110 (near intersection of Valley High & West Circle Dr).
Q: Where can I now find Liberty Insurance/TruStage?
A: Our friend, Terry, is available to meet with our members at our Byron branch (1011 Tompkins Drive NE).
Q: I have more questions who can I talk to?
A: Please reach out to Lisett Comai-Legrand, Director of Retail Member Experience, at 507-281-7624 or email@example.com with any additional questions or concerns you have about this information. (Safety tip: Do not send account information via email)
Q: I’m with the media and would like to speak to someone at the credit union.
A: Please contact Jenna Taubel, Director of Brand & Digital Member Experience, at 507-281-7627 or firstname.lastname@example.org to arrange for an interview. (Safety tip: Do not send account information via email)