We have some great news to share! We will be upgrading your Online Banking experience the weekend of June 17th and 18th, 2017. Please mark your calendar and plan accordingly for the weekend of June 17th and 18th for the Online Banking upgrade, as you will not have access to your accounts through Online or Mobile Banking begining at 4pm on Friday, June 16th.
Access will be restored by 10am on Monday, June 19th. Additionally, if you are a Bill Pay user, you will not have access to your Bill Pay account beginning on Thursday, June 15th.
WHAT WILL BE BETTER:
The overall look and feel of Online Banking will be similar to what it is today. However, a few key features will become available to make your online banking experience even better.
Watch this tutorial video for a sneak peek of the new look and features!
Access to Online and Mobile Banking will be restored by 10:00 AM on Monday, June 19th. When you login for the first time after the upgrade you will go through the following steps to access your account:
Step 1:
Enter the User ID you currently use today. Your password will be defaulted to the last 6 digits of the primary account holder’s social security number, or EIN/TIN for business accounts. You will be prompted to change the password during your first login.
Please note: If you use your Account Number as your User ID and your account number is less than 6 digits long, you will need to include leading zeros when entering your account number. Example: #1234 would need to be entered into the User ID feild as 001234, or #12345 would be entered as 012345.
Step 2:
Create 5 new security questions and answers. Make sure they are easy for you to remember but difficult for others to guess.
Step 3:
You will need to set up a phone for identity verification and enter the 4 digit verification code provided to you via text message or phone call.
Step 4:
Accept the terms and conditions. You can even read them if you want to.
BONUS FEATURE: You will be able to complete the first time login process through your Mobile Banking App or on your desktop computer. Logging in through the Mobile Banking app allows you to skip step 3.
Q: Will my User ID and Password Change?
A: Your UserID will not change. When you log into online banking for the first time after the upgrade, you will use the same UserID that you use today. Your password will change. To log in for the first time after the upgrade, you will use the last 6 digits of the primary account holder’s social security number, or EIN/TIN for business accounts. If your account number is used as your User ID and is less than 6 digits you will need to include leading zeros when entering your account number into the User ID feild. Example: #1234 would be entered as 001234 or 12345 would be entered as 012345.
Q: Will I use the same security questions?
A: No. During your first login after the upgrade you will be prompted to create a new set of security questions and answers.
Q: Will I have to redownload or reset my Mobile Banking app?
A: Nope. You will not need to redownload or reset your mobile banking app. If you would like, you
can even login from your mobile app for the first time, whether you are an existing user or a new user. Remember to use the same password between your desktop and mobile app access.
Q: Why does the online banking system need an upgrade?
A: The upgraded online banking systems will give you more flexibility, along with increase security enhancements. You will have the ability to add additional checking and savings accounts, drag and drop transfers, schedule transfers to and from other financial institutions, pay people via email or text, and Touch ID will be added to our mobile banking app. Plus, so much more!
Q: Will my Bill Pay account change?
A: Nope. You will be asked to accept terms and conditions again but you will not need to set up any existing billers or scheduled payments. There will be no access to your Bill Pay account beginning on Thursday, June 15th. All of your scheduled payments will still process during the downtime.
Q: Can I still get to my credit card information the same way?
A: Yes. The way you access your credit card information will not change.
Q: Will the automatic payments or transfers I have set up in my online account stay active?
A: Yes, as long as they originate from within the First Alliance Online Banking platform.
Q: How often will I be asked to verify my account using my phone?
A: You can expect to be prompted during first time enrollment, when you use a new device or location to access your accounts.
Q: I received two text messages with verification numbers. Which one do I use?
A: The online banking verification codes that are sent to your phone are 4 digit numbers. If you have received multiple 4 digit codes, use the most recent one you received.
Q: Will my accounts look different?
A: Yes. Your accounts will look different. When you first log in, your accounts will be in a tile format. If you prefer to use a list view, you can change it by clicking on the list view icon on the right hand side of the screen.
Q: I nicknamed my accounts. How will I know which account is which?
A: You will need to rename your accounts. You can tell which account is which in two ways. First, you can look at the last digit of the account number. Second, you can look at the balance in the account.
Q: I have connected other accounts to my account. Will those accounts come over to the new system?
A: Yes. The accounts you have connected to will come over to the new system.
Q: What if I need to access my accounts during the scheduled downtime?
A: You will still have access to your funds through our network of Money Pass ATMs. You can also visit our branches or call us at 507-288-0330 during our normal business hours to complete your transactions.
Q: Will the new Online Banking system still have the capability to export to QuickBooks or Excel?
A: Yes, the same functionality for QuickBooks and Excel exports will be available in the new system. QuickBooks users will need to go through a deactivation and reactivation process after the upgrade. Plus, if you are a Mint.com user, you will now have access to that service through Online Banking as well.
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